Brought my shih tzu in to be groomed, advised not to cut eyelashes, short kennel cut, round head, and clean up face. (no mustach)Along with all the normal toy breed extras (ears,glands) picked her up and was charged $55 and while she looked good, nothing was really done. (I even gave them a photo). I called later to see what we could work out and as my dogs visor, and hair in less than a week is covering her eyes again! (because she was washed and brushed only) I was happy when I heard ok bring her down (the following day) but call first.
Happy that they would work her in I called as told the next day. At that time I was told I got what I asked for and would have to pay for her apt again. Stunned I asked if she went to the hair salon and was uphappy or needed additional services due to a screw up would she Pay again!? She yelled through the phone that I got exactly what I asked for, and they do not work for free. (well great neither do I!)I told her I would pay but would not be coming back. I asked if she was the owner (of course not) she reluctantly gave me the owners name. Rude, and unwilling to help (us) a new client, she hung up on me. Seriously? Wow I won't even dignify that with a response!
I would not recommend bringing your business to this location. At the very least she could have been empathetic to her "new" clients needs to earn future business. Networking is huge in this area and manners are not a privilege!! These folks just want to take your money, and have proven to be rude, and extremely unreasonable. Sad really especially in these times. Stick with BYOD in Southie! These guys know how to treat you, and your pets with CLASS and respect.
Review about: Grooming.